Privacy Policy

Introduction

LENS EVENTS LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that can identify you, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Event Details: Event date, location, type of event
• Payment Information: Billing address, payment method details (processed securely by our payment processors)
• Technical Data: IP address, browser type, operating system, referring URLs, device information
• Usage Data: Pages visited, time spent on site, clickstream data

How We Use Your Information

2. Purposes of Processing

We use the information we collect for various purposes, including:

3. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typical retention periods include:

• Client records: 7 years for tax purposes
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

Data Sharing & Protection

4. Third-Party Sharing

We may share information with:

• Service Providers: Payment processors, email marketing platforms, cloud storage providers
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger or sale of company assets

We require all third parties to respect your data protection rights and to process data in accordance with the law.

5. International Transfers

Some of our service providers may be located outside the UK/EEA. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments

Your Rights

7. Your Data Protection Rights

Under data protection laws, you have rights including:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data under certain circumstances
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to certain types of processing
• Withdraw Consent: Where we rely on consent

8. Exercising Your Rights

To exercise any of these rights, please contact us at privacy@lensevents.co.uk. We may need to verify your identity before responding to your request.

9. Complaints

If you have concerns about our data practices, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Cookies & Tracking

10. Cookie Policy

Our website uses cookies and similar tracking technologies to:

• Enable essential functionality
• Analyze site usage
• Personalize content
• Serve targeted advertisements (where consented)

You can manage cookie preferences through your browser settings or our cookie consent tool.

11. Third-Party Services

We use services that may collect information about your use of our website, including:

• Google Analytics (website analytics)
• Facebook Pixel (advertising tracking)
• Hotjar (user experience analysis)

Policy Updates

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the bottom of this page indicates when revisions were made. We encourage you to review this policy regularly.

13. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Data Protection Officer
LENS EVENTS LTD
Glasgow, UK
Email: privacy@lensevents.co.uk
Phone: +44 7516 285701